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FAQ's

HOW DO I PLACE AN ORDER?
Ordering at nurbymn.com is easy. Just select the items you want to shop enter your shipping address and payment information. If you need any assistance give us a call at :: +44 7830 939309
Online Orders +44 7830 939309
Monday to Saturday.

HOW WILL MY ORDER BE DELIVERED TO ME?
Your order would be delivered through reputed courier companies at your doorstep.

HOW WILL I KNOW IF MY ORDER IS PLACED SUCCESSFULLY.
Once your Order is successfully placed, you will receive a confirmation call, email and text message from nurbymn.com having all the details related to your order. Order details can also be viewed at My Account/My Orders if you have placed the order online.

I TRIED PLACING MY ORDER USING MY DEBIT CARD/CREDIT CARD/NET BANKING BUT THE ORDER WAS NOT SUCCESSFUL. WHAT HAPPENS TO THE MONEY DEDUCTED FROM THE CARD?
It is normally refunded by your bank with in 7 days. If your bank informs you, otherwise please contact us.

HOW DO I CHECK THE STATUS OF MY ORDER?
Your order status is updated to you via emails and sms at every step. Once your order is placed you would receive an email with your order details. Again after your order is dispatched we send you a sms with your tracking details. Please check your spam and old sms- for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.

CAN I CANCEL MY ORDER?
If you wish to cancel your order with in 48 hours of placing the order. Get in touch with Customer Care with your order number.

I GOT A CONFIRMATION CALL FOR MY ORDER. WHY IS THAT?
You receive a confirmation call for your order to verify if there isn't any change with your order.

CAN I PLACE A BULK ORDER FOR AN ITEM(S)?
In order to place a bulk order please drop a mail to nurbymansoona@gmail.com with your requirements and the concerned team would get back to you.

I AM PLACING AN ORDER AS A GIFT TO MY LOVED ONE. WILL SHE RECEIVE THE PRICE TAGS AND INVOICE?
Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.

HOW DO I DO A TRIAL OF THE PRODUCT I PURCHASED?
We encourage you try the items you bought, however please ensure the product is left in a re- saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable. For more information please check our Return Policies

DO YOU ALLOW EXCHANGES?
Have you ordered a size too small or too big unless it’s a customised order? No problem! We offer exchange for our customers too. Please read up our Exchange Policy for details.

CAN I ADD AN ITEM TO MY ORDER AFTER I HAVE PLACED MY ORDER?
Get in touch with Customer Care +44 7830 939309 as soon as possible with your order number if additional items need to be ordered. For certain product categories such as Formal and Bridal once you place an order, it cannot be cancelled. This is also indicated on the individual product pages

CAN I CANCEL MY ORDER?
Unfortunately no, however you can simply place another order.